Privacy Policy
1 Introduction
TravelWits LLC (“TravelWits,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, store, and share personal information when you use our services, and outlines your rights regarding your data.
This Privacy Policy applies to all web-based services, applications, and platforms operated by TravelWits.
2 Identity of the Data Controller
TravelWits LLC is the sole data controller responsible for ensuring the privacy and security of your personal data.
Legal Entity: TravelWits LLC
Registered Office Address: 1100 Crescent Pl, Pittsburgh, PA 15217, USA
Contact for Privacy Matters: helpdesk@travelwits.com
3 Information We Collect
We may collect the following types of personal information:
- Name and contact details (e.g., email address, phone number)
- Payment information necessary to process bookings
- Travel preferences and history
- Account login details (if applicable)
- Communications with our support team or through inquiries
We collect this information directly from you when you use our services, register an account, or contact us.
4 How We Use Your Information
We process your personal data with your consent for the following purposes:
- To facilitate travel bookings and deliver our services
- To process payments securely
- To personalize and enhance your user experience
- To provide customer support and respond to inquiries
- To communicate important updates, confirmations, or policy changes
5 Data Sharing and Transfers
We may share your information with:
- Travel service providers (e.g., airlines, hotels, agencies) to fulfill bookings
- Third-party vendors that provide services on our behalf (e.g., payment processors, IT service providers)
- Regulatory or legal authorities if required by law
Your data is hosted on Amazon Web Services (AWS) in the United States. Data transfers outside your jurisdiction will be carried out in compliance with applicable data protection laws.
6 Data Retention
We will retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy. Specific retention periods for travel history, payment information, and inquiries are currently under review.
7 Cookies and Tracking Technologies
Our services may use cookies and similar technologies to enhance functionality, improve performance, and analyze usage. These may include:
- Essential Cookies – required for website functionality.
- Analytics Cookies – to understand how users interact with our services.
- Advertising Cookies – to deliver relevant offers (if applicable).
Where required by law, we will obtain your consent before placing non-essential cookies. You may manage or disable cookies through your browser settings.
8 Your Rights
You have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Deletion: You may request that we delete your personal data, subject to certain legal and contractual obligations.
To exercise these rights, please contact us at helpdesk@travelwits.com.